Q: Is Shopz Zone a trusted store?
A: Sure! Shopz Zone is an authentic sneakers online store start from 2016. We have served more than
1,000 respected customers.
We have many FeedBack & Reviews and also Social Proof!
Customer’s Order Proof:
https://www.instagram.com/s/aGlnaGxpZ2h0OjE3ODcwMDQyOTc1NDM0NDcw?utm_medium=copy_link
Customer’s Received Proof:
https://www.instagram.com/s/aGlnaGxpZ2h0OjE3ODgyOTY1NTk1MjM1NTQ0?utm_medium=copy_link
Stocks Arrival Proof:
https://www.instagram.com/s/aGlnaGxpZ2h0OjE3ODk5NDIyODMyOTM0MTgx?utm_medium=copy_link
Q: When will my order arrive?
A: Orders are usually arrive within 9-14 business days after placing the order.(West Malaysia)
9-21 business days(East Malaysia & Singapore)
Q: How do I track my order?
A: Once shipped, customer will get a WhatsApp message that includes a tracking number and additional
information regarding tracking your order.
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status.
Please contact our team via WhatsApp and we’ll make sure to apply the needed changes. If customer
order has already been shipped, we cannot apply any changes to it. If customer are unhappy with your
order when it arrives, please contact us for any changes you may require.
Q: Does international shipping available?
A: Yes, we do! We can arrange international shipping, but you have to pay for the international
postage.
Q: Can I exchange if size not correct?
A: Yes, if we send wrong size to you, you can get a free exchange. If customer provide a wrong size
to us, you have to pay for the exchange fee.
Q: What’s the return policy?
A: We accept returns within 7 days from the date of delivery. However, a valid reason is required,
such as severe defects or damage. To request a return, please contact us via WhatsApp with your
order number.
The returned products must be in good condition, and the packaging should remain in its original
state as received. If the products have been used or damaged by the customer, no refund will be
issued. Shopz Zone will not be responsible for any lost shipments during the return transit. Once we
have inspected and confirmed the returned products, the customer will receive their refund within 2
days after confirmation.
